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Dell Reviews

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Overall Rating

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10 Reviews
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About Dell

Dell.com is a platform where customers can explore and purchase Dell's products and services. The product range includes personal computers, servers, monitors, computer software, computer security and network security, as well as information security services. Dell also offers a variety of technology solutions. For instance, they have laptops with Intel® Core™ Ultra processor and built-in AI. They also provide servers, storage, and network solutions that adapt and scale to business needs. In addition, Dell.com provides a feature called My Products and Services which helps customers manage all their Dell products and support services in one place. Customers can view and organize their products, view their Service Requests and track their status, check their warranty status and purchase or extend their warranty service as needed, and get product-specific support. Dell.com also offers Cyber Savings on their best-selling PCs & more. They have a Dell Rewards program for customers who create a Dell account. This program unlocks an array of special perks for the customers. Dell.com also provides expert advice and solves complex problems through their Support Home, Drivers and Downloads, Order Support, Warranty and Contracts, Parts and Upgrades. They also have a Dell Premier feature which provides hands-on IT purchasing for businesses with personalized product selection and easy ordering via their customizable online platform.

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Dell Customer Reviews (10)

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Claudette Gingras
Claudette Gingras
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Feb 9, 2023
Armina Bouvier
Armina Bouvier
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Feb 9, 2023
Jessica Paul
Jessica Paul
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Feb 9, 2023
Larry Rose
Larry Rose
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Feb 9, 2023
Daniela Kluge
Daniela Kluge
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Feb 8, 2023
Sara Neely
Sara Neely
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Feb 8, 2023
Lodovico Milani
Lodovico Milani
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Feb 7, 2023
Ignazio Zetticci
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Feb 5, 2023
Brunilde Sal
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Feb 4, 2023
Raymond Billups
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Feb 3, 2023

Dell Customer’s Q&A

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Dell Features and Benefits

Dell.com offers several key features and benefits:

  • Customization: Customers can select various features of their computers, including form factor, processor, operating system, memory size, hard drive size, video card, and optical drive.
  • Price: Dell offers competitive pricing for its products, making it an attractive choice for many consumers.
  • Brand/Status: Dell is a well-recognized brand in the computer market, known for both desktop and laptop computers.
  • Direct Sales Business Model: Dell's successful direct sales business model allows it to efficiently deliver products to customers.
  • Superior Supply Chain Management: Dell's supply chain management is a source of its competitive advantage.
  • Wide Range of Products: Dell offers more business laptop and mobile workstation models and form factors, more monitor models, and more options to customize device configuration than many other brands.
  • Quality of Life Features: Dell's products often include quality-of-life features, such as comfortable keyboards and generously sized touchpads.
  • Durability: Many of Dell's products are made out of a combination of aluminum and recycled steel, giving them a tough exterior.
  • Lightweight Designs: Despite the durable material, many of Dell's laptops are lightweight, making them easy to carry.
  • Educational Content: Dell.com also provides educational content on various topics, including AI, high-performance computing, and data strategy.

Remember, each of these features and benefits has its own strengths and weaknesses. It's important to research and choose the one that best fits your needs.

About dell.com Prices and Cost?

Dell offers a wide range of laptops with varying specifications and prices. For instance, the XPS 13 Laptop Model 9340 starts at $1,399.00 and can be customized with up to Intel® Core™ Ultra 7 155H processor, 64 GB RAM, and 2 TB storage. The XPS 16 Laptop Model 9640 starts at $1,899.00 and can be equipped with up to Intel® Core™ Ultra 7 155H processor, 64 GB RAM, and 4 TB storage. The XPS 14 Laptop Model 9440 starts at $1,699.00 and can be configured with up to Intel® Core™ Ultra 7 155H processor, 64 GB RAM, and 4 TB storage. On the more affordable end, the Inspiron 15 Laptop Model 3520 starts at $259.99. Please note that these prices are subject to change and may vary depending on the specific configuration chosen. For the most accurate and up-to-date pricing, please visit the official Dell website..

Are there any other payment methods available on dell.com?

On dell.com, customers can use Dell Pay Credit to make purchases. This is a revolving line of credit that allows customers to pay for their purchase all at once or gives them the flexibility to make monthly payments. This account is offered by Comenity Capital Bank. There is no prepayment penalty and customers may also qualify for promotions and discounts on future purchases. Customers can use their Dell Pay Credit to shop online at Dell.com and over the phone. Additionally, Dell Pay Credit offers special financing options. For example, no interest is charged if the balance is paid in full within 6 months on purchases of $199 or more, or within 12 months on purchases of $799 or more. These offers are valid through 02/28/2024. Please note that interest will be charged to the account from the purchase date if the promotional balance is not paid in full by the end of the promotional period or if a late payment is made. Minimum monthly payments are required but may not pay the promotional balance by the end of the promotional period due to purchase amount, promotion length, additional purchases, or allocation of payments in excess of the minimum payment.

Dell FAQs

FAQ

Dell Alternatives

Here are some alternatives to Dell.com:

  1. Apple: Known for their MacBooks and iMacs, Apple offers high-quality computers with a unique operating system, macOS.
  2. HP (HPQ): Offers a wide range of laptops and desktops, including the popular Pavilion and Spectre series.
  3. NCR Voyix (VYX): Provides various technology solutions, including hardware.
  4. Diebold Nixdorf (DBD): Specializes in connected commerce products and services.
  5. Corsair Gaming (CRSR): Known for their gaming hardware and accessories.
  6. A10 Networks (ATEN): Provides secure application services for on-premises, multi-cloud, and edge deployments.
  7. Stratasys (SSYS): A leader in 3D printing solutions.
  8. Mitek Systems (MITK): Specializes in mobile capture and digital identity verification solutions.
  9. 3D Systems (DDD): Offers comprehensive 3D products and services, including 3D printers.
  10. Evolv Technologies (EVLV): Provides security screening and threat detection solutions.

Remember, each of these alternatives has its own strengths and weaknesses. It's important to research and choose the one that best fits your needs.

FAQ

How To Open A Dell Account?

To open an account on Dell.com, follow these steps:

  1. Go to the Sign In area of the Dell website.
  2. Click on the Create an account selection.
  3. Enter the required fields under Create an account.
  4. Click Create Account.
  5. Add your Work Phone.
  6. Select the informational box.
  7. Click Submit.

After entering all the information, you will see a screen stating your account has been created. Remember, anyone with a valid email address (consumer, partner, or enterprise business user) can create the initial registration for an online account (MyAccount).

FAQ

What is Dell's return policy?

Dell offers a 30-day return policy on most products. Products must be returned in their original packaging with all components and accessories included. A restocking fee may apply for certain products.
FAQ

Does Dell offer free shipping?

Yes, Dell offers free standard shipping on most products to the contiguous U.S.
FAQ

What payment methods does Dell accept?

Dell accepts payment by credit card (Visa, Mastercard, American Express, and Discover), PayPal, and Dell Preferred Account (DPA).
FAQ

What is Dell's price protection policy?

Dell offers price protection for customers who purchase a product and then see a lower price on Dell.com within 30 days. Customers can contact Dell to request a refund of the difference.
FAQ

What is Dell's warranty policy?

Most Dell products come with a limited warranty that covers defects in materials and workmanship. The length of the warranty varies by product. Customers can also purchase additional warranties and service plans.
FAQ

How do I contact customer support at Dell.com?

To contact Dell's customer support, there are several options available. For technical support, the general number is 1-800-624-9896. For Premium Support and Premium Support Plus, the number is 1-800-624-9896. For home users who are out of warranty, the number is 1-800-288-4410. For fee-based software support, the number is 1-866-795-5597. There is also an option to chat with sales for new purchases or contact technical support for more help. For customers in Hanoi, Vietnam, there is a Dell Service Center located at 26 Yên Làng, Láng Hạ, Đống Đa, Hà Nội 100000, Việt Nam. The phone number for this location is 097 268 79 70. Please note that these numbers and locations may change, so it's always a good idea to check the official Dell website for the most current information..

FAQ

What is Dell Rewards?

Dell Rewards is a loyalty program offered by Dell Technologies. It allows customers to earn points for purchases made on Dell.com, as well as for engaging with Dell through various activities such as writing product reviews and participating in surveys. Members join Dell Rewards for free and earn 3% back in rewards to use on thousands of top-brand electronics. Points can be earned on qualifying Dell purchases and can be redeemed for money-off future Dell purchases. The program also offers member-only offers and perks. The more a member shops, the more they earn. For a limited time, Dell Rewards Members get 5,000 bonus points when purchasing the new XPS 13, 14 or 16. Members can also earn points for activities such as logging in, playing games, and filling out their profile. The earned points can be converted to Dell Dollars to use on purchases. There are also special member-only offers available in the Rewards Store..

FAQ

What is the Dell Rewards program?

The Dell Rewards is a loyalty program offered by Dell Technologies. It allows customers to earn points for purchases made on Dell.com, as well as for engaging with Dell through various activities such as writing product reviews and participating in surveys. Members get access to 3% back on their regular purchases plus ProSupport purchases every time they shop. The points earned can be redeemed for money-off on future Dell purchases. The money-off will be in the form of discount coupons called 'Dell Cash'. It's free to join and anyone that makes purchases at Dell is eligible. Special promotions are also available where members can earn bonus points. For example, for a limited time, Dell Rewards Members could get 5,000 bonus points when purchasing the new XPS 13, 14 or 16.

FAQ

How much does a Dell monitor cost?

Here are some Dell monitor prices found:

  • Dell Computer Ultrasharp U2415 24.0-Inch FHD 1080P Screen LED Monitor, Black: $519.00
  • Dell Professional P2217H 21.5" FHD 1080P Screen LED-Lit Monitor: $159.99
  • Dell 22 Monitor - SE2222H 22 8Ms (Gtg), VA (Vertical Alignment), Full HD (1920 X 1080), 60 Hz, Monitor Connectivity: VGA, HDMI 1.4: $125.00
  • Dell P2419HC - LED Monitor - Full HD (1080P) - 24": $224.00
  • Dell P2722H 27" 16:9 IPS Computer Monitor Screen With Display Port Cable And USB 3.0 Upstream Cable - New Model: $249.89

Please note that prices may vary based on the model and specifications of the monitor. It's always a good idea to check the latest prices on the retailer's website.

FAQ

About dell.com Popular Products and Services?

"Dell.com" offers a wide range of products and services. Some of the popular products include XPS Laptops with Intel® Core™ Ultra processor and built-in AI, Inspiron 16 Plus with Intel® Core™ Ultra processors & built-in AI, Latitude Laptops, and Alienware m18 R2 gaming laptop. They also offer the Alienware 32 4K QD-OLED Gaming Monitor and the Dell Ultrasharp 40 Monitor. For IT infrastructure, they provide servers, storage, and networking solutions. Dell also offers a range of services such as Premium Support Plus with extended battery service on select laptops. Customers can manage all their Dell products and support services in one place through the My Products and Services feature. Dell also provides technology solutions and support, including expert advice and solving complex problems..

FAQ

How can I contact customer support at Dell.com?

For technical support at Dell, the general contact number is 1-800-624-9896. For sales inquiries, there's an option to chat with a sales advisor online. To check the status of an order, there's a dedicated Order Support contact. If a callback from sales is preferred, there's a form to request a Sales Callback. For enterprise accounts, there's a sign-in option to manage the account and assets. For returns, there's a 30-day return policy and an online return initiation process. For international support, there's a dedicated page for support while traveling out of the country. For those in Hanoi, Vietnam, there's a Dell Support Center located at 26 Yên Làng, Láng Hạ, Đống Đa, Hà Nội 100000, Việt Nam. The contact number is 097 268 79 70..

FAQ

About dell.com Payment Method?

Dell.com offers a payment method known as Dell Pay Credit. This is a revolving line of credit that allows customers to pay for their purchases all at once or gives them the flexibility to make monthly payments. There is no prepayment penalty with this account. Customers can use their Dell Pay Credit to shop online at Dell.com and over the phone. Dell Pay Credit also offers special financing offers, express checkout, exclusive discounts, and bonus Dell Rewards points for new accounts when enrolled in Dell Rewards. Customers can manage their account and pay their bill through the Dell Pay Account Center. If the promotional balance is not paid in full by the end of the promotional period or if a late payment is made, interest will be charged to the account. Minimum monthly payments are required but may not pay the promotional balance by the end of the promotional period due to purchase amount, promotion length, additional purchases, or allocation of payments in excess of the minimum payment.

FAQ

How do I apply for a Dell Pay Credit account?

To apply for a Dell Pay Credit account, one can visit the Dell Pay Account Center. If new to Dell Pay Credit, there is an option to prequalify. Once the account is opened and enrolled in Dell Rewards, one can earn 5,000 Dell Rewards points. The Dell Pay Credit account offers the flexibility to make monthly payments and may qualify for promotions and discounts on future purchases. It's also possible to link the Dell Pay and MyAccount for faster checkout. Please note that interest will be charged to the account from the purchase date if the promotional balance is not paid in full by the end of the promotional period. Minimum monthly payments are required.

FAQ

dell.com Return Policy?

Dell.com offers a 30-day return policy. Customers can return their purchases within this period if they are not satisfied. The return process involves going to Dell.com/orders, entering the order number, and selecting "Return/Replace Items". After verifying identity and following the directions to submit the return, a return label can be printed. The device should be packaged in its original packaging for pickup, or it can be brought to a local drop-off location. The return can be tracked online. After receiving and validating the authorized return, Dell will issue a credit or refund.

In terms of shipping, Dell provides free standard delivery on everything with no minimum purchase. Dell Rewards members get free expedited delivery on eligible products. For specific delivery dates and cost options, customers can click on “View Delivery Dates” on the “Tech Specs & Customization” tab on the product page and enter their shipping postal code. Orders placed before 2pm CT Monday – Saturday (except holidays) and selecting Expedited delivery at checkout will be eligible for 2-Day Delivery in select markets for certain products sold on Dell.com. The confirmed delivery date is included in the order confirmation E-mail. Electronics, accessories, and other non-eligible items in the same order may ship separately and will have a different delivery date. Orders financed through Dell Financial Services may be subject to a verification hold which will impact the delivery date. Unforeseen circumstances such as strikes, natural disasters, pandemics, severe weather, holidays, or busy times such as Black Friday and Cyber Monday may impact 2-Day Delivery.

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